Terms of service

Frontline Filters Terms of Service

Last Updated: [Insert Date]

Welcome to Frontline Filters. These Terms of Service govern your use of our website and the purchase of products from Frontline Filters. By accessing our website or placing an order, you agree to these Terms.

1. General

Throughout these Terms, "we", "us", and "our" refer to Frontline Filters. "You" refers to the user, customer, or visitor of our website.

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

2. Products and Services

We specialise in water filtration systems, replacement filters, accessories, and related products.

We make every effort to ensure product descriptions, images, specifications, and pricing are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

3. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice.

Payment must be received in full before products are dispatched.

4. Order Acceptance

Once an order is placed, you will receive an order confirmation email.

Acceptance of your order occurs only when your products have been dispatched.

We reserve the right to refuse or cancel orders where:

  • Products are unavailable
  • Pricing errors occur
  • Fraudulent activity is suspected
  • Payment cannot be verified

5. Shipping and Delivery

Delivery timeframes provided are estimates only and are not guaranteed.

Frontline Filters is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Natural disasters
  • Industrial action
  • Circumstances beyond our reasonable control

Risk of loss and ownership passes to you upon delivery.

6. Returns and Refunds

Our Refund Policy forms part of these Terms of Service.

Australian Consumer Law guarantees apply to all purchases.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

7. Product Installation

Customers are responsible for ensuring products are installed correctly and in accordance with provided instructions.

Where required, installation should be performed by a licensed plumber or qualified professional.

Frontline Filters is not liable for damage arising from:

  • Incorrect installation
  • Improper maintenance
  • Product misuse
  • Unauthorised modifications

8. Water Quality Disclaimer

Water quality can vary significantly between locations and water supplies.

While our products are designed to assist in reducing specified contaminants, Frontline Filters does not guarantee the complete removal of all contaminants under all operating conditions.

Actual performance may vary depending on:

  • Incoming water quality
  • Water pressure
  • Installation quality
  • Filter maintenance schedules
  • Product usage

Customers are responsible for timely filter replacement and system maintenance.

9. Warranty

Products supplied by Frontline Filters are covered by applicable manufacturer warranties and guarantees under Australian Consumer Law.

Warranty coverage does not apply to:

  • Normal wear and tear
  • Consumable filter cartridges
  • Improper installation
  • Misuse or abuse
  • Damage resulting from external causes

10. Limitation of Liability

To the maximum extent permitted by law, Frontline Filters shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Where liability cannot be excluded under law, our liability is limited to:

  • Repair of the product;
  • Replacement of the product; or
  • Refund of the purchase price,

as determined by Frontline Filters and subject to applicable Australian Consumer Law.

11. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Designs
  • Videos
  • Marketing materials

is owned by or licensed to Frontline Filters and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security
  • Attempt unauthorised access to website systems
  • Transmit viruses or malicious code
  • Misrepresent your identity

We reserve the right to restrict access to users who breach these Terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

14. Changes to These Terms

We may update these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this website.

15. Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

16. Contact Information

Frontline Filters
Email: admin@frontlinefilters.com.au
Website: www.frontlinefilters.com.au

Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure.