Shipping policy

Frontline Filters Shipping Policy

At Frontline Filters, we aim to deliver your order quickly, safely, and reliably. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or public holidays, processing times may be slightly longer.

Shipping Within Australia

We currently ship Australia-wide.

Estimated delivery timeframes:

  • Metro areas: 2-7 business days
  • Regional areas: 5-10 business days
  • Remote locations: 7-14 business days

Delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Any free shipping offers will be clearly displayed on our website and may be subject to minimum order values.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

You can use the tracking details provided to monitor the progress of your shipment.

Delivery Responsibility

Please ensure all delivery information is accurate when placing your order.

Frontline Filters is not responsible for delays, non-delivery, or additional charges resulting from incorrect shipping details supplied by the customer.

Authority to Leave

Where available, customers may choose Authority to Leave (ATL) at checkout.

If Authority to Leave is selected, responsibility for the parcel passes to the customer once the parcel has been delivered to the nominated address.

Lost or Delayed Shipments

While we work closely with our delivery partners, occasional delays may occur.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist in investigating the shipment.

Damaged Deliveries

If your order arrives damaged:

  1. Take photos of the packaging and products immediately.
  2. Contact us within 7 days of delivery.
  3. Include your order number and photographs when submitting your claim.

We will assess the issue and work to provide a suitable resolution.

International Shipping

At this time, Frontline Filters primarily ships within Australia. For international shipping enquiries, please contact us before placing an order.

Contact Us

If you have any shipping-related questions, please contact:

Frontline Filters
📧 admin@frontlinefilters.com.au
🌐 www.frontlinefilters.com.au

Fast Australian Dispatch - Orders are typically processed within 1-2 business days and shipped from our Australian distribution network, with tracking provided on all eligible orders.